Terms and Conditions

Please read the following Terms and Conditions Carefully before making a booking at www.justtraveluk.co.uk.

Agreement between You and justtraveluk.co.uk

User Agreement between User (User, You) and Moresand Group Limited T/A Just Travel UK (We, US, Our and www.justtraveluk.co.uk) Please read the following conditions and terms prior to use the website or making any business with us.

You, the user agrees to the terms and conditions of this website while using this website without qualifications. If you, the user disagree with any part of these terms and conditions, you may not use the website in any means.

All of your correspondence related with customer support or to make any booking should be sent to Just Travel UK, 38 Riding House, London W1W 7ES or email to info@justtraveluk.co.uk.

About The Contract

The term ‘booking’ signifies a particular service or product undertaken on our site which is accepted by us. The acceptance will be regulated by Just Travel when the payment is done with a confirmation mail either from Just Travel or the specific Travel Supplier. All travel services and products mentioned on this site are subject to its availability.

Just Travel offers several products and only on your booking a Flight, Hotel Package, DIY Holiday Package or any other travel product, the terms and conditions may differ.

- Your detail of booking a flight/hotel package is entered when you book the same product through Just Travel and the place where you are quoted one price. Upon booking a flight/hotel package, your contract lies with Just Travel (Our ATOL number is ATOL 3517). To know the terms and conditions pertaining to flight/hotel package specifically, see below.

- Your ‘DIY Package’ is booked when you combine two or more separate travel products on the site yourself (for e.g. a) accommodation b) transport c) other travel extras that form a vital part in your booking) and the place/site you book these at for the same price, at the same time. When you book a DIY Holiday Package, Just Travel plays the part of a mediator agent for airlines, insurance, hotels, car hire companies, holiday package suppliers and many others. When you book your preferred travel product through the site, the contract remains between the travel supplier and you. Just Travel does not involve being in the contractual relationship.

- The term ‘other products’ are completely separate products such as purchasing flights and hotels, but paid at different times, and the holiday package supplied by a different supplier. When you book any product, Just Travel acts as an agent for the third party supplier such as airlines, hotels, insurance and car hire companies. When you book a product through the site and your product is available, the contract is dealt between the travel supplier and you. Just Travel does not involve being in the contractual relationship.

Just Travel strongly proposes that you take your insurance out for any holiday taken, as there might be a situation where neither Just Travel, nor any travel supplier can undergo the acceptance of liability such as cancellations beyond our control or delays.

Our Price Policy

Prices listed throughout the website are quoted on the basis of the date of booking. Just Travel UK reserves the rights to change these prices any time prior to the confirmation of the booking. Although, once you initiate the booking on the fares/price by paying the complete amount, the price quoted for that particular deal is guaranteed.

Please note that Just Travel UK does not take the responsibility of verbal quotations of price/fares or explanation. We reserve the right to deny any booking at our solitary judgement. At the time of booking, user (you) confirm of having the authority to accept and do accept these terms and conditions. In the case of booking for multiple travellers i.e. party, you (user) have to accept these terms and conditions on the behalf of self and other members of the party. Also, user is responsible for making complete payment for each and every person in the party travelling and is a part of the booking.

The cost of the holiday booking you are making with Just Travel UK is also determined by the exchange rate on the time of booking. Changes in these packages are primarily done in the section of transportation cost, scheduled airfares and other charges imposed by the airline that comes under the contract between the respective airline and Just Travel UK. Increase in any VAT or any legit tax imposed by the government, currency change will also be considered in the same criteria and will affect on the price.

Travel Suppliers

Apart from Flight tickets booking, holiday packages and hotel reservation, Just Travel UK plays the role of a revealed agent for third party suppliers. In the context of these terms and conditions of hotels, hotel chains, insurance, airlines and car suppliers shall be included in the term ‘Travel Supplier’. In the bookings of these products and services, the query must be address to the travel supplier as they are properly mentioned on the bottom of every service/product. You can contact directly to the travel supplier on the contact details mentioned in each itinerary product sent to you on the confirmation e-mail from us or the travel supplier. Just Travel UK does not take any liability of the products and services provided by the travel supplier and make no representation and warranties (express or implied) about the appropriateness or quality of products and services published on the website.

Travel Supplier Conditions

These following Terms and conditions of Suppliers will also be applied to all the services and products booked via justtraveluk.co.uk:

The terms and conditions of travel suppliers i.e. airlines and conditions of carriage are the extension of terms and conditions mentioned below. The terms and conditions settled by the travel supplier may include stipulation regarding payment procedure, liability, cancellation policies, refund, change in booking, default and other restrictions.

Whilst you are moving through the website, you will simultaneously see the terms and conditions applied by the specific travel supplier in the links mentioned at their space. Just Travel UK advises you to read those terms and conditions carefully prior to make the booking. Although, user must refer to the respective travel supplier to know the detailed terms and conditions applied by the travel supplier.

It is the responsibility of the traveller/user to check and compile with the respective airline or other travel suppliers for the check-in timings, re-confirmation of flights and other flexible matters.


In the context of Flight Ticket booking, users please note that there are specific and additional terms and conditions specified to the airfare. Just for an example, economy tier flight tickets are non-refundable and non-changeable in most of the cases. Also, Flight tickets must be used in the order they are designed while booking; i.e. in context of connecting flights, passenger must board the first flight or first part of journey and failure to do so can invalidate the rest of the ticket.

Please note that airlines generally recommend arriving at the airport 2 hours prior to departure for security checking clearance and check-in for flight in the case of international flights and 90 minute prior on domestic flights. Some airlines may ask you to re-confirm your return flight booking 72 hours prior to departure. Failure in re-confirmation of your flight from the airline may lead to cancellation of booking. Also, most of the airlines keep the right to make changes in schedule and cancellation of confirmed bookings. While Just Travel UK, as Agent, does not take liabilities for such schedule changes or cancellations. Though we will try to provide you any possible support required through our customer service agents. Just Travel UK insists that you must check-in a little earlier than scheduled if you have requested for a particular seat allocation. Just Travel UK does not reserve any right in context to the allocation of seats.

Just Travel UK is not liable for the cost of any kind of transfer cost between the airports or the terminal changes that may occur during your flight. Flight mentioned as 'Direct Flights' are the flights that does not include any change of terminal or aircraft while travelling. Although, these flights may stop for re-fuelling or to let passengers get off/on the flight. Time mentioned at the schedule of flights is in 24-hour clock system, basically on outbound flights and vary on the type, schedule of flight and weather conditions. Rules and regulations of most of the airlines, varies and many airlines do not allow the pregnant passengers after a certain period of pregnancy. Just Travel emphasis to the user, to check with the airline prior to booking if the traveller is a pregnant lady and is pregnant of 28 weeks or more. Also, the age of an infant must be between six weeks to 2 years to travel with most of the airlines and must be able to sit on the lap of the accompanied adult. With the age of more than 2 years need to occupy its own seat and is considered as a child and comes under its own fare category.

Terms Used in Flight Bookings:

Direct Flights: Those flights that keep the same flight number till the end of the journey and make a stopover for refuelling, change of equipment and does not make any other changes.

Non-Stop Flights: Flights that does not stop for any change, refuelling or any other reason are known as Non-Stop Flights. In these flights, passengers do not have to wait, change the plane/terminal or evacuate the plane for any reasons. These flights keep their same flight number till the final destination of the journey.

Hotels and Accommodations

Just Travel UK gathers the information regarding the star rating and services from various sources and produces them on the website as a guide only. Hence, it is not mandatory that the parameters of these hotel or accommodation properties may match to the local rating parameters. Hotel classes and star ratings vary geographically as well and are defined differently in different states, countries and continents. Thus it is not essential that a 3 star hotel at one place have the facilities like a 3 star hotel in different country.

Most of the hotel properties and accommodations especially in metropolitans and epicentres are the centres for conventions and conferences. As well as many of the cities becomes the centre of attractions for students, activity clubs and business associations in a certain span of the year. Just Travel UK does not have the influence to provide these accommodations for exclusively personal use. Hence, these hotel properties can be the accommodation for travellers from other regions of the world that belongs from different cultures, customs and variety of age group. Please note that check-in/out time are not prefixed and common for every hotel, resort or accommodation and we insist to tally the check-in/out time either at our website or with your hotel property directly. To know more about the hotel accommodation you are interested for upcoming travelling, please contact to our Customer service department.

About the Images – Just Travel UK endeavours to be affirmative about the visual representation of the hotel/accommodation property presented on the website are in up to date and accurate condition. However, we do not guarantee about the same case to be followed everytime as the images presented on the website are collected from the travel supplier or the respective hotel property. We insist to the user to check the hotel website for the same to get accurate information.

About the Services, Facilities and Description - The information available on Just Travel UK website are gathered from the hotel properties itself and we don't take any liability of the accuracy of these details i.e. features, services, amenities and facilities presented by the hotel/accommodation properties. However, Just Travel UK put its best to provide its customers with most accurate information possible.

About Additional bed and Cots - In many cases, hotel/accommodation properties charges extra for additional beds or cots. We insist to check to the hotel or call to our customer care agent to know more about it..

Breakfast is excluded in all the hotels/accommodation properties if not stated in the brief of services provided by the hotel at our website. Please call to our customer care agent to confirm about the detailed information.

Car Rental

It is mandatory that customer who are availing our Car Hire services for pick-up in any nation out of boundaries of European Union (EU) must be a resident of EU and carrying a full and valid GB or EC/EEA licence at the time of pick-up. Just Travel UK does not take the responsibility of failure of your car rental invalidated due to failure of presenting the required documents. Please check about the mandatory documents by either calling to our Customer Care representative or to the travel supplier.


You will get the option in the TA part of the booking process of flights and hotels where user can mention the membership of any of the special club, frequent flyer programme or loyalty programme. We would like to inform you that these loyalty programs or other memberships are subject to the terms and conditions of the respective airline, hotel or accommodation provider. Please contact to the airline or the hotel of respective membership program if there is any doubts about the terms and conditions. Please note that Just Travel UK is not liable of providing any specific privilege provided by the travel supplier i.e. hotel or airline. We insist to check once with the travel supplier for detailed rules and regulation related with the respective membership programme.

Also, Just Travel UK does not take any guarantee of the special requests requested by the user i.e. meal, facilities for differently able customers, children seat etc; although we try the best to pass-on special requests to the respective travel supplier. We would like to inform you that it is the user's duty to check with the travel supplier used for travelling for the special request and confirm if these requested can be fulfilled or not.

Delivery of Your Booking

Here are the terms and conditions that imposed to all kinds of products and services user books from Just Travel UK website:


Passenger gets the option of getting their tickets either of e-ticket or paper tickets. We would like to inform you that the airline/travel supplier have their own rules and conditions in context of e-tickets and Just Travel UK is not responsible for the non-compliance with respective rules and regulations and we strongly suggest to the user to confirm about the rules and regulations of e-ticketing through the respective airlines prior to departure.

Ticket Delivery

The delivery of your bookings is based on the information provided by the passenger and is seamless if this provided information is accurate. Just Travel UK is not responsible if passenger fails to provide the same with accurate information and your paper ticket get lost due to incorrect address e-ticket delivery failure due to wrong e-mail id/junk mail settings. We insist you to contact to our customer care unit if user changes its postal/e-mail address or contact number prior to travel. Please note that Just Travel UK does not provide paper tickets outside the UK. We request the user to advise us immediately after booking if the delivery address have any special requirements i.e. security gates, flat number with partition etc.

Also, we strongly recommend of checking the name of passenger with the name mentioned on the passport at the time of booking confirmation.

It is the responsibility of the user to advise Just Travel UK if passenger hasn’t received their tickets. Also, it is the responsibility of the user to inform the travel agent they have booked with about the hold of any other booking from Just Travel UK or any other travel agent. Please inform about the same prior to the booking which will help us to decide if express delivery is required or not.

Many Airlines impose some extra charges work with a specific practice to re-issue the tickets that have been lost or delayed and the charges vary from airline to airline you are travelling with.

Just Travel uses Royal Mail 1st Class Delivery of Tickets that delivers flight tickets within 7 working days after you receive your booking conformation e-mail. If the passenger does not receive the same within 7 working days, they must contact to Just Travel UK within 48 hours after the time frame required for delivery process. Please note that if the passenger contacts us within the mentioned time frame, then Just Travel UK will cover the cost of re-issuing of your ticket. These rules and regulation does not apply on the bookings that have less than 7 days in departure. Please contact to our customer care agent if the departure time is within 7 working days from your booking date.

Please note that Just Travel UK does not take the liability of covering re-issue fee of ticket in case of failure in informing us of delayed delivery of ticket within 48 hours of mentioned time and passenger will have to pay for the re-issue fee imposed by the airline and other cost for the same procedure.

Just Travel offers the track of your ticket delivery on the website of the courier service used to deliver by using the reference number provided in the booking confirmation mail or the mails followed by the same. In some cases Just Travel UK may not be able to issue confirmed booking flight tickets because of the restrictions of airline that are outside of our control. In case of this situation, Just Travel UK will make an attempt to contact the user within 48 hours of booking and present to you the options of refund or arrangement of an alternative flight that may have different fares which may be the responsibility of the user to settle. Make sure you have the booking reference or confirmation e-mail that can be considered as a proof of your booking whilst we contact you.

Cancellations or Modifications by you to Your Booking

The following applies to all products or services booked via our Site:

The ability and method of cancellation or modification of a booked product/services by the traveller from our website is subject to variation based on the travel supplier/airline. In some cases, it will not be possible to cancel/modify some of the products/services as they are affected by the terms and conditions of the respective travel supplier. In some cases, the procedure of cancellation/modification of the booking may require some different procedure or parameters to meet from the traveller.

In case of flight booking, car rental and travel insurance, it is possible in most of the cases to cancel or modify the booking by calling us on (Number) or by sending an e-mail with the subject described to (E-mail ID). In relation to the modification and cancellation of car rental, the following terms and conditions will be applicable: Change or cancellation of car hire within 7 days of booking will impose a charge of £15 per rental whereas if the cancellation or modification requested after 7 days of booking, the customer will have to pay £40 per rental.

In many cases, Just Travel UK will not be able to get the product/service cancelled or modified from the travel supplier and may require a written request for the same along with the extra charges imposed by the travel supplier to make amendments or changes. We would like to inform the user that in context to the flight a 'no-show' by the passenger will give the airline authority to cancel the flight on non-refundable basis.

Apart from that, if the user require to change a flight booking immediate prior to the departure time, Just Travel UK recommend an immediate call back to our customer care department along with a written e-mail confirmation to that change prior to election of not to travel on the flight selected at first place. In case of car hire, if the traveller fail to cancel the reservation booking prior to the pick-up or do not get the car picked up on the due date or fail to present the necessary documentation at the time of pick-up stated by the travel supplier (see the travel supplier terms and condition), Just Travel UK holds the rights of make a 'no-show' charge with 100% of total car rental booking value.


Apart from increase in number of accompanied passengers and seat availability, any chance/modification in the booking are subject to pay an amendment fee per person notified at the time of change.


Thus, at the time of booking, airline get paid with the full amount of booking, at the time of cancellation, Just Travel UK holds the authority of charging some extra administration fee apart from the airline fee imposed on cancellation. In many cases, airline may consider the change name by the passenger as cancellation and charge 100% of the booking fee. Passengers please note that if a passenger do not use the outbound flight (first flight), the airline holds the rights of cancellation of the following flights with zero amount refunded on the partly used ticket.

If the user have used an e-voucher to receive a discount at the time of flight ticket booking from our website and agrees that have read the terms and conditions, it includes any change/cancellation further will void the discount obtained by the passenger on the basis of that particular voucher and the passenger will be charged with the amount equal to the original value of the flight.

Expectant Mothers

Many airlines do not allow the expectant mothers with the pregnancy of 28 weeks at the time of return to the UK. However, they may consult to their respective doctor to check whether it is safe to travel via airline for them or not.

Disabled Passengers

There are many destinations that are not safe or suitable for the differently able passengers. If the passenger is disabled, we strongly recommend checking the destination they are travelling is suitable for the needs of the passenger.

(Note: We recommend that in your own interest, passenger can consider to take travel insurance as in the case of cancellation of holiday, passenger can incur substantial charges.

The obtained travel insurance policy should cover the cancellation or restriction because of illness, injury, death, jury service and redundancy. It should include 24-hour medical emergency along with the return to the UK whilst covering medical expenses for illness and accident occur outside the UK.

Terms and Conditions Relating Exclusively to Flight+Hotel Packages

All the deals and offers provided by Just Travel UK are ATOL protected (ATOL No. 3517) under a licence from the Civil Aviation Authority (CAA). This ATOL protection offers an surety of being supported and secured while you are travelling abroad and a confidence that you are not stranded alone and all kinds of arrangement will be made that you have paid to us during the advance booking in your travel itinerary.

These terms and conditions will be subject to the specific Flight+Hotel Package terms and conditions which must be accepted by you prior to making your booking.

Changes or cancellation of your Flight+Hotel package by Just Travel UK, we hold the authority to make changes to your Flight+Hotel package where changes are occasioned by the travel supplier. For an example if the airline cancels the flight route, then we will make an attempt to inform you the change as soon as possible if the passenger has some time before departure. The confirmation will be displayed with the planned schedule as of the date of confirmation.

Passenger have the option of either accepting the modified plan with different travel supplier/airline we have made (by paying the difference in price) or can cancel the booking and get the full refund from Just Travel UK.

The major changes includes: change of 12 hours or more in departure/arrival flights; change in the length of holiday; change of airport traveller arrive/departure (except if the airports are within the city); change of accommodation and demotion to a lower class than you have paid for; cancellation of entire tour.

Just Travel UK is not liable if any change/modification/cancellation of your in your Flight+Hotel booking because of the events outside our hands and which neither Just Travel nor the travel supplier have their control. It include: war threat, natural/nuclear disaster, industrial dispute, natural disaster, technical problem with transport, riots, bad weather conditions, health risks, war, civil unrest and many other similar event.

In case of any of these incidents occur after your departure, and cause partial cancellation of any part of your itinerary, we will provide you the best suitable alternative and you can either opt for that alternative change or can ask for return to the place of your departure. Just Travel UK advises opting for a inclusive insurance to cover these unlikely situations.


At the time of booking flights/hotels/holidays or travel extras, complete payment is required. There might be some additional charges for car rental pertaining to the car rental terms and conditions.

Payment for hotels depends on the terms and conditions of every individual hotel. The mode of payment can normally be in these three ways:

- Full payment at booking time

- Part payment at the time of booking and part payment during check-out

- Full payment at the time of check-out

In order to check which mode suits you, kindly refer to the ‘Payment Summary’ while booking, or refer to the confirmation email. Your payment collector will either be Just Travel UK, the Travel Supplier/Representative. Some hotels may apply surcharge.

According to requirement, Just Travel UK may pass your card details to the concerned Travel Supplier for completion of the payment. Other than the payment methods mentioned on the site, no responsibility will be taken in case of sending cash or cheque through post.

Before full payment, Just Travel UK or the Travel Supplier is not obliged to issue tickets, confirmations, vouchers, or other travel documents. Nevertheless, you will remain responsible for payments relating to travel products and services ordered. Just Travel UK is an IATA Ticketing Agent and your tickets for the scheduled flights will be sent to you within 24 hours of payment being acknowledged.

Payments must be made by all major credit/debit cards as mentioned on the website. Just Travel UK or the Travel Supplier holds the authority to charge additional fees relating to the bookings made by credit card. Relevant charges will be notified at the time of booking. If your booking/payment is being made for/with a third party credit card, a written authorization might be required from the card holder.

Just Travel UK or the Travel Supplier hold the right to deliver your tickets, vouchers and other travel documents to your credit card billing address only when requested by the credit card user. Failure to provide correct credit/debit card billing address may result in cancellation of the booking as well as delayed issuance of tickets which can further raise the fare.

To minimize the causes of credit card fraud/scam, we reserve rights to carry out random investigation of valid names, address and other information supplied. By accepting these terms and conditions, you approve to such investigations carried out by us or by the Credit Reference Agency. Be assured that such a task is carried out only to confirm the authenticity of your identity and your credit card rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

You may be required to fax/post a proof of your address, a copy of your credit card and updated statements before issuing tickets. Refunds will be processed subject to repayment penalties as per fare rules and will be compensated as per the original currency of payment, country of payment and form of payment

Taxes fluctuate in line with exchange rates

If payment is made through credit card, the payment for the flight may be directly taken by the airline. If any error occurs regarding payments, we will contact you within 48 hours of booking or within 24 hour time frame if travelling in 48 hours). Just Travel UK will not be responsible for any price rise if payment fails at any point.

We would like to inform you that payment to Just Travel UK and the airline payment for any other products, charges of Just Travel UK will appear as separate transactions on your card statement. If a passenger book Flight/Hotel Packages, Just Travel UK will charge payment for the complete package.

Passports, Visas and Health Requirement

This information is applicable for British Citizens only. Non-British Citizens, citizens of British Dependent Territories, merit citizenship by connection with Gibraltar, EC nationals and British subjects having right to stay in the UK should consult their respective embassy/immigration department regarding proper documentation while visiting or return to the UK.

Few countries possess an immigration requirement that your passport will be valid for a short period after entering that country (i.e.- 6 months). If your passport is about to expire, kindly ensure that your passport remains valid/active till the duration of your trip. If not, please confirm and requirements of that destination on www.ukpa.gov.uk or ask the passport agency before travelling.

Children not included on the valid British Passport will need to bear their own passport while travelling abroad. Children who are/were included on the passport before October 5, 1998 can continue to travel with the passport holder until:

- Passenger reaches the age of 16; or

- The passport on which the child bears name, expires; or

- The passport that bears the child’s name is replaced or a new passport with changes is issued. The name on the passport should match the name on the air ticket or the person may not be able to travel. Any passenger gets a name change after marriage; it must be brought into notice to that the necessary changes can be implemented during documentation.

All travellers to the United States kindly take note of the following:

All passengers should hold a valid 10 year passport, with at least six months validity further than the proposed return date. All children of 16 years and older require a passport. Younger children or infants can be included on their parent’s passport, provided they are travelling together. Now, the visa requirements for entering into the United States allows a British Citizen in possession of an unexpired 10 year British Passport, staying not more than 90 days, to enter the USA without a visitor’s visa, provided that the passenger completes the ‘waiver form’ at the airport prior to departure.

All British passport holders, counting children as well, travelling to the US under the VWP (Visa Waiver Programme) will require their own Machine Readable Passport (MRP). Anyone without a MRP, including children who are on a parent's passport, will require a visa to travel to the USA. A British Passport is machine readable when the white strip at the foot of the personal data page (at the back of the passport) bears two lines of print. If there's no white strip, or the white strip is blank, then the passport is not machine readable.

Check the US Embassy website: www.usembassy.org.uk or the Foreign & Commonwealth Office: www.fco.gov.uk for further details on entry requirements for the USA.

If you are not a British citizen, kindly contact your Embassy for further information and guidance on the visa requirements of the countries you intend to visit.

Please note: Regarding any changes in passport and visa regulations kindly check with the applicable embassy well in advance of your travelling. It is therefore your liability to be in tenure of a valid passport and a proper visa. It takes time to obtain a visa, so you are advised to apply for the same well in advance. We acknowledge no accountability for customers who do not possess proper documents.

Kindly check and abide by with any health requirements. We propose British Citizens to visit the 'Health Advice for Travellers' section at www.dh.gov.uk/PolicyAndGuidance or speak to their GP. Non-British Citizens can make enquiries at the Department of Health or similar advisory body of their country.

Other Worldwide Destinations: Please note that it is your solitary liability to certify that you have the necessary documents to travel (which include medical certificates and visas). We do not offer any compensation, or undertake responsibility whatsoever, for any delays or cancellations due to improper travelling documentation.

Other Generally Applicable Terms

Regulation (EC) 261/2004 is a bylaw generating a common rule on reimbursement/compensation and assistance to passengers in the event of denied boarding, flight cancellations or long delays of flights.

It sets out the entitlements of air passengers when a flight that they intend to travel on, is deferred/delayed/cancelled, or denied boarding on a flight due to overbooking, or when the airline is incapable of further accommodation in the reserved class.

Liability of Just Travel UK

Just Travel UK undertakes full responsibility and ensures that your flight/hotel/holiday package is supplied to you as the way it has been mentioned on the website. Any matters arising due to our negligence and/or violation of contract would be upon us and will deal with complete measures.

At the time of providing service/assistance, booking or arranging travel plans for our customers, we accept responsibility for any negligence/omission from our travel suppliers

If you have bought a DIY Package or any travel product, your contract lies with the travel supplier with whom we are dealing as the mediator. If at some point, we are unable to compensate you, we can utmost contact the travel supplier on your behalf.

Just Travel UK does not undertake any responsibility for any fault which is not caused by us/agents or travel suppliers in regard to booking, injury or death.

Where Just Travel UK is responsible for direct loss, this will be limited to the total price of the service/products in respect to the claim made (except in the case of injury/death for which there is no limit).

Just Travel UK will not be responsible for any consequential/indirect loss of any kind while dealing/ or during contract. This applies to anything arising while using the website, buying any travel product or pertaining to providence of service.

Queries and Complaints relating to your Booking

For any queries and complaints regarding your booking before departure, kindly contact the customer service team of Just Travel UK. If your complaint is related to a Travel Supplier/hotel stay, kindly ensure that your complaint logged in officially with the specific department.

For other enquiries and complaints regarding your booking and stay, please contact the Just Travel UK customer service while returning and not later than 30 days. If further details are needed by us, then please provide that in writing, so that we can follow it up through investigation.

Advance Passenger Information System (APIS)

Airlines are required to collect passenger information from passengers before their travel to or from USA and few other countries. You must agree to provide such information to justtraveluk.co.uk who in return would forward all the information to the airlines and to the foreign agents.

If you are unable to supply Advance Passenger Information during the time of reservation, permission to entry to these countries may be refused. Airlines such as US Airways, American Airlines and other US Carriers have made it mandatory to scrutinize information on the passport before issuing air tickets. Many airlines are authorized to issue a Debit Memo, if the details are not valid.

It is vital that the information provided is accurate, so that there is no delay passing through the immigration upon arriving to any country. You will be asked to provide authentic information and address to the destination (if travelling to the USA), Just Travel UK will ask Advance Passenger Information (API) after finishing your reservation. It is the passenger’s responsibility to provide the required information on time. In case the passenger is unable to provide details, cancellation charges will apply according to the airfare rules.

Customer Behaviour

Be ensured that you do not behave in an improper way causing risk/damage/danger to others or to a property while travelling to a foreign land for your holidays or business.

If your behaviour is found inappropriate, we/our staff or the airline staff may cancel your booking and all proceedings of the transactions and you will not be eligible to any refund/compensation/reimbursement. Any damage of property may consider you liable to a reimbursement.

Use of the Website

The utility of the website is provided on ‘as available’ and ‘as it is’ basis. Just Travel UK does not accept any responsibility in respect to any transaction failure or server interruption. Just Travel UK does not certify that the website is virus-free, or free of components that may cause damage or even loss.

Information on the Site

All given information mentioned on Just Travel UK website is exclusively for guidance. Kindly note, Just Travel UK can alter its content including the information, feature or database anytime. You may check the updated information with the concerned travel supplier, embassy, tourist office and the particular destination.

In regard to passports, visas and vaccination requests, Just Travel UK does not assure updated information on the site. It is purely your responsibility to be sure that you understand and abide by all the necessity rules regarding passport, visa, and vaccinations. The website uses cookies to supervise browsing preferences. If you allow cookies to be used, any personal information may be stored by us to be used by any third party.

Just Travel UK does not undertake assurance that any given information on the website is error-free or omissions, but every necessary step will be taken to correct any errors or omissions once they have been brought to our attention. One such example, majority of hotels/accommodation mentioned are fed directly into our website by the travel supplier or by the hotels themselves. The usage of such information/materials given on this website is purely at your own risk, for which we are not accountable. Kindly see to it and be ensured to ensure that any product, service or information given on this website meets your requirement.

User Obligations

You agree to abide by the following obligations, without limitation:

  • • You acknowledge financial accountability for all transactions made under your name or account.
  • • You must be 18 years of age or above and have legal ability.
  • • YYou certify that all information provided about yourself or family members are true and accurate.
  • • The website must not be utilized for speculative or fraudulent bookings.
  • • The broadcast of threatening, offensive, pornographic, political, racist material or anything unlawful is deliberately prohibited.

  • The website and any of its content should not be customized, imitated/copied, transmitted, circulated, sold, displayed, licensed or reproduced in any way, except, one copy of the information within the website may be used/made for personal or non-commercial use.

    Unlawful/Illegal use of this website may give rise to a claim for damages and/or be a criminal offence.

    Denial of Access

    Just Travel UK holds the right to deny any access to the site anytime without any intimation.

    Links to Third Party Web Sites

    The website may contain hyperlinks pertaining to other websites operated by a third party. Just Travel UK has no hold/control, responsibility or collaboration with these third party sites in regard to their accuracy, quality of content and complete information within the site. All such content and information on these other linked sites do not display any provision by Just Travel UK. Should any matters/concerns arise pertaining to these external links, should be directed to the webmaster or to the site administrator of that site.


    Every sensible care has been taken into consideration with the suppliers whose services combine various components. The Company is responsible for every arrangement within control and this includes acts and omissions by any employee, agent or even the suppliers who service is not upto the mark or standard.

    Force Majeure

    Just Travel UK is not accountable for any failure in the course in regard to this agreement if something arises resulting a force majeure event. This shall then include, but without limitation, serious governmental interference, civil commotion, accident, storm, strikes, fire, flood, hijacking, terrorist activities, or any industrial movement/action that affects Just Travel UK or its associates and suppliers.

    NOTE: The company will not be held responsible, or compensate for flight delays. The airline shall attempt to assist in this case by allocating seats on the next flight available and provide overnight accommodation relating with the terms and conditions of the particular airline. Kindly refer to your insurance policy for compensation regarding delays. Please confirm your flight timings and terminal information at least 72 hours prior to the departure.

    Currency Converter

    Currency rates that are mentioned on the site are adopted from various sources which may not, in all cases, be updated regularly and you may verify the authentic rates at the day or date of booking. In case on your payment to the hotel while checking-out, the exchange rates may have been updated since the time of booking.

    Copyright and Trademarks

    All the proprietary rights on the website, the copyright and content mentioned are administered solely by Just Travel UK. The material within the website is the property of Just Travel UK or its associates, unless they their identity belongs to a third party. The company name Just Travel UK, its logos and graphics are purely registered trademarks of Just Travel UK and its associates. Any other mark, logo or name displayed on the site can/may be designated as the trademarks of a particular owner.

    You are not permitted any right or authority to utilize any trademarks.

    Privacy Policy

    The rules/regulations/guidelines of the Just Travel UK Privacy Policy are integrated into these Terms & Conditions. You agree to the use of personal information by Just Travel UK and its associates, or third party suppliers in agreement with the terms of/and for the purposes mentioned in the Just Travel UK Privacy Policy.

    Security Policy

    Just Travel UK carries out every transaction with trust and security with its customers, including safe-guarding the personal information given by the customer. Just Travel UK adheres to the proceedings and secured deals pertaining to the Travel Industry.


    The air holidays mentioned are strictly ATOL Protected by the Civil Aviation Authority, and we, thereby, act as licensed tour operators. The appropriate ATOL number is mentioned with each holiday displayed. Our flight bookings are ATOL Protected, except, when the tickets for a particular flight are sent to you within 24 hours of the acceptance of the payment made. The ATOL Protection is given solely to customers who book as well as pay within the United Kingdom. The ATOL Protection will be clearly stated in the confirmation mail made to you. To know more, visit www.atol.org.uk.

    Terms and Conditions:

    Just Travel UK holds the authority to alter or update its Terms & Conditions occasionally in regard to the usage of its website without any prior notice to users. The ongoing version of the Terms & Conditions will be visible on the website from the date any changes have been incorporated. The continued usage of the website shall determine your acceptance of the changes made in the Terms & Conditions.

    General Law:

    Such a treaty is purely between you and Just Travel UK which is administered by laws of England, Scotland, Wales and Northern Ireland. The website is collaborated with Moresand Group, whose registered office is at 38 Riding House, London W1W 7ES. Please note that all correspondence and enquiries regarding customer service should be directly address to Customer Care, Just Travel UK 38 Riding House, London W1W 7ES.

    Subscribe our Newsletter

    Crystal travel Certification

    © Copyright 2017 Moresand Ltd.(Reg No.02114691) T/A Just Travel UK registered in England and Wales. Head Office, 38 Riding House Street, London, W1W 7ES.

    Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate