Terms and Conditions
Please read the following Terms and Conditions Carefully before making a booking at www.justtraveluk.co.uk.
User Agreement between User (User, You) and Moresand Group Limited T/A Just Travel UK (We, US, Our and www.justtraveluk.co.uk)
Please read the following conditions and terms prior to use the website or making any business with us.
You, the user agrees to the terms and conditions of this website while using this website without qualifications.
If you, the user disagree with any part of these terms and conditions, you may not use the website in any means.
All of your correspondence related with customer support or to make any booking should be sent to Just Travel UK, 38 Riding House,
London W1W 7ES or email to firstname.lastname@example.org.
The term ‘booking’ signifies a particular service or product undertaken on our site
which is accepted by us. The acceptance will be regulated by Just Travel when the
payment is done with a confirmation mail either from Just Travel or the specific
Travel Supplier. All travel services and products mentioned on this site are subject
to its availability.
Just Travel offers several products and only on your booking a Flight, Hotel Package,
DIY Holiday Package or any other travel product, the terms and conditions may differ.
- Your detail of booking a flight/hotel package is entered when you book the same
product through Just Travel and the place where you are quoted one price. Upon booking
a flight/hotel package, your contract lies with Just Travel (Our ATOL number is
ATOL 3517). To know the terms and conditions pertaining to flight/hotel package
specifically, see below.
- Your ‘DIY Package’ is booked when you combine two or more separate travel products
on the site yourself (for e.g. a) accommodation b) transport c) other travel extras
that form a vital part in your booking) and the place/site you book these at for
the same price, at the same time. When you book a DIY Holiday Package, Just Travel
plays the part of a mediator agent for airlines, insurance, hotels, car hire companies,
holiday package suppliers and many others. When you book your preferred travel product
through the site, the contract remains between the travel supplier and you. Just
Travel does not involve being in the contractual relationship.
- The term ‘other products’ are completely separate products such as purchasing
flights and hotels, but paid at different times, and the holiday package supplied
by a different supplier. When you book any product, Just Travel acts as an agent
for the third party supplier such as airlines, hotels, insurance and car hire companies.
When you book a product through the site and your product is available, the contract
is dealt between the travel supplier and you. Just Travel does not involve being
in the contractual relationship.
Just Travel strongly proposes that you take your insurance out for any holiday taken,
as there might be a situation where neither Just Travel, nor any travel supplier
can undergo the acceptance of liability such as cancellations beyond our control
Prices listed throughout the website are quoted on the basis of the date of booking.
Just Travel UK reserves the rights to change these prices any time prior to the
confirmation of the booking. Although, once you initiate the booking on the fares/price
by paying the complete amount, the price quoted for that particular deal is guaranteed.
Please note that Just Travel UK does not take the responsibility of verbal quotations
of price/fares or explanation. We reserve the right to deny any booking at our solitary
judgement. At the time of booking, user (you) confirm of having the authority to
accept and do accept these terms and conditions. In the case of booking for multiple
travellers i.e. party, you (user) have to accept these terms and conditions on the
behalf of self and other members of the party. Also, user is responsible for making
complete payment for each and every person in the party travelling and is a part
of the booking.
The cost of the holiday booking you are making with Just Travel UK is also determined
by the exchange rate on the time of booking. Changes in these packages are primarily
done in the section of transportation cost, scheduled airfares and other charges
imposed by the airline that comes under the contract between the respective airline
and Just Travel UK. Increase in any VAT or any legit tax imposed by the government,
currency change will also be considered in the same criteria and will affect on
Apart from Flight tickets booking, holiday packages and hotel reservation, Just
Travel UK plays the role of a revealed agent for third party suppliers. In the context
of these terms and conditions of hotels, hotel chains, insurance, airlines and car
suppliers shall be included in the term ‘Travel Supplier’. In the bookings of these
products and services, the query must be address to the travel supplier as they
are properly mentioned on the bottom of every service/product. You can contact directly
to the travel supplier on the contact details mentioned in each itinerary product
sent to you on the confirmation e-mail from us or the travel supplier. Just Travel
UK does not take any liability of the products and services provided by the travel
supplier and make no representation and warranties (express or implied) about the
appropriateness or quality of products and services published on the website.
These following Terms and conditions of Suppliers will also be applied to all the
services and products booked via justtraveluk.co.uk:
The terms and conditions of travel suppliers i.e. airlines and conditions of carriage
are the extension of terms and conditions mentioned below. The terms and conditions
settled by the travel supplier may include stipulation regarding payment procedure,
liability, cancellation policies, refund, change in booking, default and other restrictions.
Whilst you are moving through the website, you will simultaneously see the terms
and conditions applied by the specific travel supplier in the links mentioned at
their space. Just Travel UK advises you to read those terms and conditions carefully
prior to make the booking. Although, user must refer to the respective travel supplier
to know the detailed terms and conditions applied by the travel supplier.
It is the responsibility of the traveller/user to check and compile with the respective
airline or other travel suppliers for the check-in timings, re-confirmation of flights
and other flexible matters.
In the context of Flight Ticket booking, users please note that there are specific
and additional terms and conditions specified to the airfare. Just for an example,
economy tier flight tickets are non-refundable and non-changeable in most of the
cases. Also, Flight tickets must be used in the order they are designed while booking;
i.e. in context of connecting flights, passenger must board the first flight or
first part of journey and failure to do so can invalidate the rest of the ticket.
Please note that airlines generally recommend arriving at the airport 2 hours prior
to departure for security checking clearance and check-in for flight in the case
of international flights and 90 minute prior on domestic flights. Some airlines
may ask you to re-confirm your return flight booking 72 hours prior to departure.
Failure in re-confirmation of your flight from the airline may lead to cancellation
of booking. Also, most of the airlines keep the right to make changes in schedule
and cancellation of confirmed bookings. While Just Travel UK, as Agent, does not
take liabilities for such schedule changes or cancellations. Though we will try
to provide you any possible support required through our customer service agents.
Just Travel UK insists that you must check-in a little earlier than scheduled if
you have requested for a particular seat allocation. Just Travel UK does not reserve
any right in context to the allocation of seats.
Just Travel UK is not liable for the cost of any kind of transfer cost between the
airports or the terminal changes that may occur during your flight. Flight mentioned
as 'Direct Flights' are the flights that does not include any change of terminal
or aircraft while travelling. Although, these flights may stop for re-fuelling or
to let passengers get off/on the flight. Time mentioned at the schedule of flights
is in 24-hour clock system, basically on outbound flights and vary on the type,
schedule of flight and weather conditions. Rules and regulations of most of the
airlines, varies and many airlines do not allow the pregnant passengers after a
certain period of pregnancy. Just Travel emphasis to the user, to check with the
airline prior to booking if the traveller is a pregnant lady and is pregnant of
28 weeks or more. Also, the age of an infant must be between six weeks to 2 years
to travel with most of the airlines and must be able to sit on the lap of the accompanied
adult. With the age of more than 2 years need to occupy its own seat and is considered
as a child and comes under its own fare category.
Terms Used in Flight Bookings:
Direct Flights: Those flights that keep the same flight number till the end of the
journey and make a stopover for refuelling, change of equipment and does not make
any other changes.
Non-Stop Flights: Flights that does not stop for any change, refuelling or any other
reason are known as Non-Stop Flights. In these flights, passengers do not have to
wait, change the plane/terminal or evacuate the plane for any reasons. These flights
keep their same flight number till the final destination of the journey.
Just Travel UK gathers the information regarding the star rating and services from
various sources and produces them on the website as a guide only. Hence, it is not
mandatory that the parameters of these hotel or accommodation properties may match
to the local rating parameters. Hotel classes and star ratings vary geographically
as well and are defined differently in different states, countries and continents.
Thus it is not essential that a 3 star hotel at one place have the facilities like
a 3 star hotel in different country.
Most of the hotel properties and accommodations especially in metropolitans and
epicentres are the centres for conventions and conferences. As well as many of the
cities becomes the centre of attractions for students, activity clubs and business
associations in a certain span of the year. Just Travel UK does not have the influence
to provide these accommodations for exclusively personal use. Hence, these hotel
properties can be the accommodation for travellers from other regions of the world
that belongs from different cultures, customs and variety of age group. Please note
that check-in/out time are not prefixed and common for every hotel, resort or accommodation
and we insist to tally the check-in/out time either at our website or with your
hotel property directly. To know more about the hotel accommodation you are interested
for upcoming travelling, please contact to our Customer service department.
About the Images – Just Travel UK endeavours to be affirmative about the visual
representation of the hotel/accommodation property presented on the website are
in up to date and accurate condition. However, we do not guarantee about the same
case to be followed everytime as the images presented on the website are collected
from the travel supplier or the respective hotel property. We insist to the user
to check the hotel website for the same to get accurate information.
About the Services, Facilities and Description - The information available on Just
Travel UK website are gathered from the hotel properties itself and we don't take
any liability of the accuracy of these details i.e. features, services, amenities
and facilities presented by the hotel/accommodation properties. However, Just Travel
UK put its best to provide its customers with most accurate information possible.
About Additional bed and Cots - In many cases, hotel/accommodation properties charges
extra for additional beds or cots. We insist to check to the hotel or call to our
customer care agent to know more about it..
Breakfast is excluded in all the hotels/accommodation properties if not stated in
the brief of services provided by the hotel at our website. Please call to our customer
care agent to confirm about the detailed information.
It is mandatory that customer who are availing our Car Hire services for pick-up
in any nation out of boundaries of European Union (EU) must be a resident of EU
and carrying a full and valid GB or EC/EEA licence at the time of pick-up. Just
Travel UK does not take the responsibility of failure of your car rental invalidated
due to failure of presenting the required documents. Please check about the mandatory
documents by either calling to our Customer Care representative or to the travel
You will get the option in the TA part of the booking process of flights and hotels
where user can mention the membership of any of the special club, frequent flyer
programme or loyalty programme. We would like to inform you that these loyalty programs
or other memberships are subject to the terms and conditions of the respective airline,
hotel or accommodation provider. Please contact to the airline or the hotel of respective
membership program if there is any doubts about the terms and conditions. Please
note that Just Travel UK is not liable of providing any specific privilege provided
by the travel supplier i.e. hotel or airline. We insist to check once with the travel
supplier for detailed rules and regulation related with the respective membership
Also, Just Travel UK does not take any guarantee of the special requests requested
by the user i.e. meal, facilities for differently able customers, children seat
etc; although we try the best to pass-on special requests to the respective travel
supplier. We would like to inform you that it is the user's duty to check with the
travel supplier used for travelling for the special request and confirm if these
requested can be fulfilled or not.
Here are the terms and conditions that imposed to all kinds of products and services
user books from Just Travel UK website:
Passenger gets the option of getting their tickets either of e-ticket or paper tickets.
We would like to inform you that the airline/travel supplier have their own rules
and conditions in context of e-tickets and Just Travel UK is not responsible for
the non-compliance with respective rules and regulations and we strongly suggest
to the user to confirm about the rules and regulations of e-ticketing through the
respective airlines prior to departure.
The delivery of your bookings is based on the information provided by the passenger
and is seamless if this provided information is accurate. Just Travel UK is not
responsible if passenger fails to provide the same with accurate information and
your paper ticket get lost due to incorrect address e-ticket delivery failure due
to wrong e-mail id/junk mail settings. We insist you to contact to our customer
care unit if user changes its postal/e-mail address or contact number prior to travel.
Please note that Just Travel UK does not provide paper tickets outside the UK. We
request the user to advise us immediately after booking if the delivery address
have any special requirements i.e. security gates, flat number with partition etc.
Also, we strongly recommend of checking the name of passenger with the name mentioned
on the passport at the time of booking confirmation.
It is the responsibility of the user to advise Just Travel UK if passenger hasn’t
received their tickets. Also, it is the responsibility of the user to inform the
travel agent they have booked with about the hold of any other booking from Just
Travel UK or any other travel agent. Please inform about the same prior to the booking
which will help us to decide if express delivery is required or not.
Many Airlines impose some extra charges work with a specific practice to re-issue
the tickets that have been lost or delayed and the charges vary from airline to
airline you are travelling with.
Just Travel uses Royal Mail 1st Class Delivery of Tickets that delivers flight tickets
within 7 working days after you receive your booking conformation e-mail. If the
passenger does not receive the same within 7 working days, they must contact to
Just Travel UK within 48 hours after the time frame required for delivery process.
Please note that if the passenger contacts us within the mentioned time frame, then
Just Travel UK will cover the cost of re-issuing of your ticket. These rules and
regulation does not apply on the bookings that have less than 7 days in departure.
Please contact to our customer care agent if the departure time is within 7 working
days from your booking date.
Please note that Just Travel UK does not take the liability of covering re-issue
fee of ticket in case of failure in informing us of delayed delivery of ticket within
48 hours of mentioned time and passenger will have to pay for the re-issue fee imposed
by the airline and other cost for the same procedure.
Just Travel offers the track of your ticket delivery on the website of the courier
service used to deliver by using the reference number provided in the booking confirmation
mail or the mails followed by the same. In some cases Just Travel UK may not be
able to issue confirmed booking flight tickets because of the restrictions of airline
that are outside of our control. In case of this situation, Just Travel UK will
make an attempt to contact the user within 48 hours of booking and present to you
the options of refund or arrangement of an alternative flight that may have different
fares which may be the responsibility of the user to settle. Make sure you have
the booking reference or confirmation e-mail that can be considered as a proof of
your booking whilst we contact you.
The following applies to all products or services booked via our Site:
The ability and method of cancellation or modification of a booked product/services
by the traveller from our website is subject to variation based on the travel supplier/airline.
In some cases, it will not be possible to cancel/modify some of the products/services
as they are affected by the terms and conditions of the respective travel supplier.
In some cases, the procedure of cancellation/modification of the booking may require
some different procedure or parameters to meet from the traveller.
In case of flight booking, car rental and travel insurance, it is possible in most
of the cases to cancel or modify the booking by calling us on (Number) or by sending
an e-mail with the subject described to (E-mail ID). In relation to the modification
and cancellation of car rental, the following terms and conditions will be applicable:
Change or cancellation of car hire within 7 days of booking will impose a charge
of £15 per rental whereas if the cancellation or modification requested after 7
days of booking, the customer will have to pay £40 per rental.
In many cases, Just Travel UK will not be able to get the product/service cancelled
or modified from the travel supplier and may require a written request for the same
along with the extra charges imposed by the travel supplier to make amendments or
changes. We would like to inform the user that in context to the flight a 'no-show'
by the passenger will give the airline authority to cancel the flight on non-refundable
Apart from that, if the user require to change a flight booking immediate prior
to the departure time, Just Travel UK recommend an immediate call back to our customer
care department along with a written e-mail confirmation to that change prior to
election of not to travel on the flight selected at first place. In case of car
hire, if the traveller fail to cancel the reservation booking prior to the pick-up
or do not get the car picked up on the due date or fail to present the necessary
documentation at the time of pick-up stated by the travel supplier (see the travel
supplier terms and condition), Just Travel UK holds the rights of make a 'no-show'
charge with 100% of total car rental booking value.
Apart from increase in number of accompanied passengers and seat availability, any
chance/modification in the booking are subject to pay an amendment fee per person
notified at the time of change.
Thus, at the time of booking, airline get paid with the full amount of booking,
at the time of cancellation, Just Travel UK holds the authority of charging some
extra administration fee apart from the airline fee imposed on cancellation. In
many cases, airline may consider the change name by the passenger as cancellation
and charge 100% of the booking fee. Passengers please note that if a passenger do
not use the outbound flight (first flight), the airline holds the rights of cancellation
of the following flights with zero amount refunded on the partly used ticket.
If the user have used an e-voucher to receive a discount at the time of flight ticket
booking from our website and agrees that have read the terms and conditions, it
includes any change/cancellation further will void the discount obtained by the
passenger on the basis of that particular voucher and the passenger will be charged
with the amount equal to the original value of the flight.
Many airlines do not allow the expectant mothers with the pregnancy of 28 weeks
at the time of return to the UK. However, they may consult to their respective doctor
to check whether it is safe to travel via airline for them or not.
There are many destinations that are not safe or suitable for the differently able
passengers. If the passenger is disabled, we strongly recommend checking the destination
they are travelling is suitable for the needs of the passenger.
(Note: We recommend that in your own interest, passenger can consider to take travel
insurance as in the case of cancellation of holiday, passenger can incur substantial
The obtained travel insurance policy should cover the cancellation or restriction
because of illness, injury, death, jury service and redundancy. It should include
24-hour medical emergency along with the return to the UK whilst covering medical
expenses for illness and accident occur outside the UK.
All the deals and offers provided by Just Travel UK are ATOL protected (ATOL No.
3517) under a licence from the Civil Aviation Authority (CAA). This ATOL protection
offers an surety of being supported and secured while you are travelling abroad
and a confidence that you are not stranded alone and all kinds of arrangement will
be made that you have paid to us during the advance booking in your travel itinerary.
These terms and conditions will be subject to the specific Flight+Hotel Package
terms and conditions which must be accepted by you prior to making your booking.
Changes or cancellation of your Flight+Hotel package by Just Travel UK, we hold
the authority to make changes to your Flight+Hotel package where changes are occasioned
by the travel supplier. For an example if the airline cancels the flight route,
then we will make an attempt to inform you the change as soon as possible if the
passenger has some time before departure. The confirmation will be displayed with
the planned schedule as of the date of confirmation.
Passenger have the option of either accepting the modified plan with different travel
supplier/airline we have made (by paying the difference in price) or can cancel
the booking and get the full refund from Just Travel UK.
The major changes includes: change of 12 hours or more in departure/arrival flights;
change in the length of holiday; change of airport traveller arrive/departure (except
if the airports are within the city); change of accommodation and demotion to a
lower class than you have paid for; cancellation of entire tour.
Just Travel UK is not liable if any change/modification/cancellation of your in
your Flight+Hotel booking because of the events outside our hands and which neither
Just Travel nor the travel supplier have their control. It include: war threat,
natural/nuclear disaster, industrial dispute, natural disaster, technical problem
with transport, riots, bad weather conditions, health risks, war, civil unrest and
many other similar event.
In case of any of these incidents occur after your departure, and cause partial
cancellation of any part of your itinerary, we will provide you the best suitable
alternative and you can either opt for that alternative change or can ask for return
to the place of your departure. Just Travel UK advises opting for a inclusive insurance
to cover these unlikely situations.
At the time of booking flights/hotels/holidays or travel extras, complete payment
is required. There might be some additional charges for car rental pertaining to
the car rental terms and conditions.
Payment for hotels depends on the terms and conditions of every individual hotel.
The mode of payment can normally be in these three ways:
- Full payment at booking time
- Part payment at the time of booking and part payment during check-out
- Full payment at the time of check-out
In order to check which mode suits you, kindly refer to the ‘Payment Summary’ while
booking, or refer to the confirmation email. Your payment collector will either
be Just Travel UK, the Travel Supplier/Representative. Some hotels may apply surcharge.
According to requirement, Just Travel UK may pass your card details to the concerned
Travel Supplier for completion of the payment. Other than the payment methods mentioned
on the site, no responsibility will be taken in case of sending cash or cheque through
Before full payment, Just Travel UK or the Travel Supplier is not obliged to issue
tickets, confirmations, vouchers, or other travel documents. Nevertheless, you will
remain responsible for payments relating to travel products and services ordered.
Just Travel UK is an IATA Ticketing Agent and your tickets for the scheduled flights
will be sent to you within 24 hours of payment being acknowledged.
Payments must be made by all major credit/debit cards as mentioned on the website.
Just Travel UK or the Travel Supplier holds the authority to charge additional fees
relating to the bookings made by credit card. Relevant charges will be notified
at the time of booking. If your booking/payment is being made for/with a third party
credit card, a written authorization might be required from the card holder.
Just Travel UK or the Travel Supplier hold the right to deliver your tickets, vouchers
and other travel documents to your credit card billing address only when requested
by the credit card user. Failure to provide correct credit/debit card billing address
may result in cancellation of the booking as well as delayed issuance of tickets
which can further raise the fare.
To minimize the causes of credit card fraud/scam, we reserve rights to carry out
random investigation of valid names, address and other information supplied. By
accepting these terms and conditions, you approve to such investigations carried
out by us or by the Credit Reference Agency. Be assured that such a task is carried
out only to confirm the authenticity of your identity and your credit card rating
will not be affected. All information provided by you will be treated securely and
strictly in accordance with the Data Protection Act 1998.
You may be required to fax/post a proof of your address, a copy of your credit card
and updated statements before issuing tickets. Refunds will be processed subject
to repayment penalties as per fare rules and will be compensated as per the original
currency of payment, country of payment and form of payment
If payment is made through credit card, the payment for the flight may be directly
taken by the airline. If any error occurs regarding payments, we will contact you
within 48 hours of booking or within 24 hour time frame if travelling in 48 hours).
Just Travel UK will not be responsible for any price rise if payment fails at any
We would like to inform you that payment to Just Travel UK and the airline payment
for any other products, charges of Just Travel UK will appear as separate transactions
on your card statement. If a passenger book Flight/Hotel Packages, Just Travel UK
will charge payment for the complete package.
This information is applicable for British Citizens only. Non-British Citizens,
citizens of British Dependent Territories, merit citizenship by connection with
Gibraltar, EC nationals and British subjects having right to stay in the UK should
consult their respective embassy/immigration department regarding proper documentation
while visiting or return to the UK.
Few countries possess an immigration requirement that your passport will be valid
for a short period after entering that country (i.e.- 6 months). If your passport
is about to expire, kindly ensure that your passport remains valid/active till the
duration of your trip. If not, please confirm and requirements of that destination
on www.ukpa.gov.uk or ask the passport agency before travelling.
Children not included on the valid British Passport will need to bear their own
passport while travelling abroad. Children who are/were included on the passport
before October 5, 1998 can continue to travel with the passport holder until:
- Passenger reaches the age of 16; or
- The passport on which the child bears name, expires; or
- The passport that bears the child’s name is replaced or a new passport with changes
is issued. The name on the passport should match the name on the air ticket or the
person may not be able to travel. Any passenger gets a name change after marriage;
it must be brought into notice to that the necessary changes can be implemented
All passengers should hold a valid 10 year passport, with at least six months validity
further than the proposed return date. All children of 16 years and older require
a passport. Younger children or infants can be included on their parent’s passport,
provided they are travelling together. Now, the visa requirements for entering into
the United States allows a British Citizen in possession of an unexpired 10 year
British Passport, staying not more than 90 days, to enter the USA without a visitor’s
visa, provided that the passenger completes the ‘waiver form’ at the airport prior
All British passport holders, counting children as well, travelling to the US under
the VWP (Visa Waiver Programme) will require their own Machine Readable Passport
(MRP). Anyone without a MRP, including children who are on a parent's passport,
will require a visa to travel to the USA. A British Passport is machine readable
when the white strip at the foot of the personal data page (at the back of the passport)
bears two lines of print. If there's no white strip, or the white strip is blank,
then the passport is not machine readable.
Check the US Embassy website: www.usembassy.org.uk or the Foreign & Commonwealth
Office: www.fco.gov.uk for further details on entry requirements for the USA.
If you are not a British citizen, kindly contact your Embassy for further information
and guidance on the visa requirements of the countries you intend to visit.
Please note: Regarding any changes in passport and visa regulations kindly check
with the applicable embassy well in advance of your travelling. It is therefore
your liability to be in tenure of a valid passport and a proper visa. It takes time
to obtain a visa, so you are advised to apply for the same well in advance. We acknowledge
no accountability for customers who do not possess proper documents.
Kindly check and abide by with any health requirements. We propose British Citizens
to visit the 'Health Advice for Travellers' section at www.dh.gov.uk/PolicyAndGuidance
or speak to their GP. Non-British Citizens can make enquiries at the Department
of Health or similar advisory body of their country.
Other Worldwide Destinations: Please note that it is your solitary liability to
certify that you have the necessary documents to travel (which include medical certificates
and visas). We do not offer any compensation, or undertake responsibility whatsoever,
for any delays or cancellations due to improper travelling documentation.
Regulation (EC) 261/2004 is a bylaw generating a common rule on reimbursement/compensation
and assistance to passengers in the event of denied boarding, flight cancellations
or long delays of flights.
It sets out the entitlements of air passengers when a flight that they intend to
travel on, is deferred/delayed/cancelled, or denied boarding on a flight due to
overbooking, or when the airline is incapable of further accommodation in the reserved
Just Travel UK undertakes full responsibility and ensures that your flight/hotel/holiday
package is supplied to you as the way it has been mentioned on the website. Any
matters arising due to our negligence and/or violation of contract would be upon
us and will deal with complete measures.
At the time of providing service/assistance, booking or arranging travel plans for
our customers, we accept responsibility for any negligence/omission from our travel
If you have bought a DIY Package or any travel product, your contract lies with
the travel supplier with whom we are dealing as the mediator. If at some point,
we are unable to compensate you, we can utmost contact the travel supplier on your
Just Travel UK does not undertake any responsibility for any fault which is not
caused by us/agents or travel suppliers in regard to booking, injury or death.
Where Just Travel UK is responsible for direct loss, this will be limited to the
total price of the service/products in respect to the claim made (except in the
case of injury/death for which there is no limit).
Just Travel UK will not be responsible for any consequential/indirect loss of any
kind while dealing/ or during contract. This applies to anything arising while using
the website, buying any travel product or pertaining to providence of service.
For any queries and complaints regarding your booking before departure, kindly contact
the customer service team of Just Travel UK. If your complaint is related to a Travel
Supplier/hotel stay, kindly ensure that your complaint logged in officially with
the specific department.
For other enquiries and complaints regarding your booking and stay, please contact
the Just Travel UK customer service while returning and not later than 30 days.
If further details are needed by us, then please provide that in writing, so that
we can follow it up through investigation.
Airlines are required to collect passenger information from passengers before their
travel to or from USA and few other countries. You must agree to provide such information
to justtraveluk.co.uk who in return would forward all the information to the airlines
and to the foreign agents.
If you are unable to supply Advance Passenger Information during the time of reservation,
permission to entry to these countries may be refused. Airlines such as US Airways,
American Airlines and other US Carriers have made it mandatory to scrutinize information
on the passport before issuing air tickets. Many airlines are authorized to issue
a Debit Memo, if the details are not valid.
It is vital that the information provided is accurate, so that there is no delay
passing through the immigration upon arriving to any country. You will be asked
to provide authentic information and address to the destination (if travelling to
the USA), Just Travel UK will ask Advance Passenger Information (API) after finishing
your reservation. It is the passenger’s responsibility to provide the required information
on time. In case the passenger is unable to provide details, cancellation charges
will apply according to the airfare rules.
Be ensured that you do not behave in an improper way causing risk/damage/danger
to others or to a property while travelling to a foreign land for your holidays
If your behaviour is found inappropriate, we/our staff or the airline staff may
cancel your booking and all proceedings of the transactions and you will not be
eligible to any refund/compensation/reimbursement. Any damage of property may consider
you liable to a reimbursement.
The utility of the website is provided on ‘as available’ and ‘as it is’ basis. Just
Travel UK does not accept any responsibility in respect to any transaction failure
or server interruption. Just Travel UK does not certify that the website is virus-free,
or free of components that may cause damage or even loss.
All given information mentioned on Just Travel UK website is exclusively for guidance.
Kindly note, Just Travel UK can alter its content including the information, feature
or database anytime. You may check the updated information with the concerned travel
supplier, embassy, tourist office and the particular destination.
In regard to passports, visas and vaccination requests, Just Travel UK does not
assure updated information on the site. It is purely your responsibility to be sure
that you understand and abide by all the necessity rules regarding passport, visa,
you allow cookies to be used, any personal information may be stored by us to be
used by any third party.
Just Travel UK does not undertake assurance that any given information on the website
is error-free or omissions, but every necessary step will be taken to correct any
errors or omissions once they have been brought to our attention. One such example,
majority of hotels/accommodation mentioned are fed directly into our website by
the travel supplier or by the hotels themselves. The usage of such information/materials
given on this website is purely at your own risk, for which we are not accountable.
Kindly see to it and be ensured to ensure that any product, service or information
given on this website meets your requirement.
You agree to abide by the following obligations, without limitation:
• You acknowledge financial accountability for all transactions made under your
name or account.
• You must be 18 years of age or above and have legal ability.
• YYou certify that all information provided about yourself or family members are
true and accurate.
• The website must not be utilized for speculative or fraudulent bookings.
• The broadcast of threatening, offensive, pornographic, political, racist material
or anything unlawful is deliberately prohibited.
The website and any of its content should not be customized, imitated/copied, transmitted,
circulated, sold, displayed, licensed or reproduced in any way, except, one copy
of the information within the website may be used/made for personal or non-commercial
Unlawful/Illegal use of this website may give rise to a claim for damages and/or
be a criminal offence.
Just Travel UK holds the right to deny any access to the site anytime without any
The website may contain hyperlinks pertaining to other websites operated by a third
party. Just Travel UK has no hold/control, responsibility or collaboration with
these third party sites in regard to their accuracy, quality of content and complete
information within the site. All such content and information on these other linked
sites do not display any provision by Just Travel UK. Should any matters/concerns
arise pertaining to these external links, should be directed to the webmaster or
to the site administrator of that site.
Every sensible care has been taken into consideration with the suppliers whose services
combine various components. The Company is responsible for every arrangement within
control and this includes acts and omissions by any employee, agent or even the
suppliers who service is not upto the mark or standard.
Just Travel UK is not accountable for any failure in the course in regard to this
agreement if something arises resulting a force majeure event. This shall then include,
but without limitation, serious governmental interference, civil commotion, accident,
storm, strikes, fire, flood, hijacking, terrorist activities, or any industrial
movement/action that affects Just Travel UK or its associates and suppliers.
NOTE: The company will not be held responsible, or compensate for flight delays.
The airline shall attempt to assist in this case by allocating seats on the next
flight available and provide overnight accommodation relating with the terms and
conditions of the particular airline. Kindly refer to your insurance policy for
compensation regarding delays. Please confirm your flight timings and terminal information
at least 72 hours prior to the departure.
Currency rates that are mentioned on the site are adopted from various sources which
may not, in all cases, be updated regularly and you may verify the authentic rates
at the day or date of booking. In case on your payment to the hotel while checking-out,
the exchange rates may have been updated since the time of booking.
All the proprietary rights on the website, the copyright and content mentioned are
administered solely by Just Travel UK. The material within the website is the property
of Just Travel UK or its associates, unless they their identity belongs to a third
party. The company name Just Travel UK, its logos and graphics are purely registered
trademarks of Just Travel UK and its associates. Any other mark, logo or name displayed
on the site can/may be designated as the trademarks of a particular owner.
You are not permitted any right or authority to utilize any trademarks.
into these Terms & Conditions. You agree to the use of personal information by Just
Travel UK and its associates, or third party suppliers in agreement with the terms
Just Travel UK carries out every transaction with trust and security with its customers,
including safe-guarding the personal information given by the customer. Just Travel
UK adheres to the proceedings and secured deals pertaining to the Travel Industry.
The air holidays mentioned are strictly ATOL Protected by the Civil Aviation Authority,
and we, thereby, act as licensed tour operators. The appropriate ATOL number is
mentioned with each holiday displayed. Our flight bookings are ATOL Protected, except,
when the tickets for a particular flight are sent to you within 24 hours of the
acceptance of the payment made. The ATOL Protection is given solely to customers
who book as well as pay within the United Kingdom. The ATOL Protection will be clearly
stated in the confirmation mail made to you. To know more, visit www.atol.org.uk.
Just Travel UK holds the authority to alter or update its Terms & Conditions occasionally
in regard to the usage of its website without any prior notice to users. The ongoing
version of the Terms & Conditions will be visible on the website from the date any
changes have been incorporated. The continued usage of the website shall determine
your acceptance of the changes made in the Terms & Conditions.
Such a treaty is purely between you and Just Travel UK which is administered by
laws of England, Scotland, Wales and Northern Ireland. The website is collaborated
with Moresand Group, whose registered office is at 38 Riding House, London W1W 7ES.
Please note that all correspondence and enquiries regarding customer service should
be directly address to Customer Care, Just Travel UK 38 Riding House, London W1W